高中英语2025届高考听力场景素材系列（联系客服 买火车票 餐厅点餐）（场景对话 核心词汇 常用句子）

高考英语听力场景素材一、联系客服【场景对话】客服：Hello!HowmayIassistyoutoday?你好！今天我怎样帮助你呢？消费者：Hi,I'mhavingtroublewithmyonlineorder.嗨，我的在线订单出了点问题。客服：Isee.Couldyoupleaseprovidemewithyourordernumber?我明白了。你能提供给我你的订单号吗？消费者：Sure,it's123456789.当然可以，是123456789。客服：Thankyou.Letmecheckthatforyou.谢谢你。让我帮你查一下。客服：Okay,itseemstherewasadelayinshipping.We'llresolvethisassoonaspossible.好的，似乎发货有些延迟。我们会尽快解决这个问题。消费者：Alright,thankyouforyourhelp!好的，谢谢你的帮助！【核心词汇】1.问题类型订单问题：orderissue物流延迟：shippingdelay商品损坏：damageditem付款失败：paymentfailure账户异常：accounterror退货请求：returnrequest2.沟通信息订单号：ordernumber（例：Order#123456789）物流单号：trackingnumber收据/发票：receipt/invoice商品描述：productdescription客服工单：supportticket3.解决方案退款处理：refundprocessing重新发货：reshiptheitem补偿优惠券：compensationcoupon升级投诉：escalatethecomplaint系统故障：technicalglitch4.沟通流程在线聊天：livechat邮件跟进：follow-upemail电话回拨：callbackrequest满意度调查：satisfactionsurvey【常用句子】1.消费者发起咨询描述问题：6,"I’mhavinganissuewithmy[订单/商品/付款]."（我的[订单/商品/付款]出了问题。）例句：I’mhavinganissuewithmypayment.（我的付款有问题。）"TheitemIreceivedisbroken/missing."（我收到的商品破损/缺失。）"Myorderhasn’tarrivedyet,eventhoughitwassupposedtobedeliveredyesterday."（订单应该昨天送达，但现在还没到。）提供信息："Myordernumberis[订单号]."（我的订单号是[订单号]。）"Here’sascreenshotoftheerrormessage."（这是错误信息的截图。）2.客服询问与确认客服："Couldyoushareyourordernumberforverification?"（请提供订单号以便核实。）"Whendidyouplacetheorder?"（您何时下单的？）"Wouldyoulikearefundorareplacement?"（您需要退款还是换货？）3.解决方案协商消费者："Howlongwilltherefundtaketoprocess?"（退款需要多久处理？）"Canyouexpeditetheshipping?"（能加急发货吗？）"I’dliketocancelthisorder."（我想取消这个订单。）客服："We’llprioritizeyourcaseandupdateyouwithin24hours."（我们会优先处理，并在24小时内通知您进展。）"Acouponhasbeenaddedtoyouraccountasanapology."（我们已向您的账户发放优惠券作为补偿。）4.结束沟通消费者："Thankyouforyourhelp.I’llwaitfortheupdate."（谢谢帮助，我会等待更新。）"IsthereanythingelseIneedtodo?"（我还需要做什么吗？）客服："You’llreceiveaconfirmationemailshortly."（稍后您将收到确认邮件。）"Pleaserateourserviceafterthechatcloses."（对话结束后请为我们的服务评分。）二、买火车票【场景对话】乘客：Excuseme,howmuchisatickettoBeijing?6,请问，去北京的火车票多少钱？售票员：Aone-wayticketcoststwohundredyuan,andaround-tripticketcoststhreehundredandsixtenyuan.单程票是200元，往返票是360元。乘客：I'dliketobuytwoone-waytickets,please.请给我买两张单程票。售票员：Sure,thatwillbefourhundredyuanintotal.Wouldyouliketopaybycashorcard?好的，总共是400元。您想用现金还是卡支付呢？乘客：I'llpaybycard.我用卡支付。【核心词汇】1.车票类型单程票：one-wayticket往返票：round-tripticket/returnticket高铁票：high-speedrailticket卧铺票：sleeperticket学生票：studentticket站票：standingticket2.时间与班次发车时间：departuretime到达时间：arrivaltime车次号：trainnumber（如G101）时刻表：timetable延误：delay3.座位偏好靠窗座位：windowseat过道座位：aisleseat座位等级：firstclass（一等座）,secondclass（二等座）无座票：no-seatticket4.支付与证件现金支付：paybycash刷卡支付：paybycard移动支付：mobilepayment（如Alipay/WeChatPay）身份证：IDcard（需实名制购票）护照：passport（外籍旅客）5.票务问题改签：changetheticket退票：refundtheticket余票查询：checkticketavailability候补购票：waitlistbooking【常用句子】1.购票需求乘客："I’dliketobooka[车票类型]to[目的地]."（我要买一张去[目的地]的[车票类型]。）例句：I’dliketobookahigh-speedrailtickettoShanghai.（我要买一张去上海的高铁票。）6,"Arethereanyticketsavailablefor[日期]?"（[日期]还有票吗？）"Doyouhaveasleeperticketfortonight?"（今晚有卧铺票吗？）售票员："Whichclassdoyouprefer?"（您要几等座？）"Thenexttrainleavesat[时间]."（下一班列车[时间]发车。）2.时间与班次确认乘客："What’sthedeparturetimeoftheearliesttrain?"（最早一班车几点发车？）"Howlongdoesthejourneytake?"（全程需要多久？）售票员："Thetrainarrivesat[时间]."（列车[时间]到达。）"Thistrainhasa10-minutedelay."（这趟列车晚点10分钟。）3.座位偏好与调整乘客："Ipreferawindowseat,please."（我想要靠窗的座位。）"Isthereafirst-classseatavailable?"（有一等座吗？）售票员："Onlystandingticketsareleftforthistrain."（这趟车只剩站票了。）4.支付与取票售票员："Yourtotalis[金额].Cashorcard?"（总共[金额]，现金还是刷卡？）"PleasepresentyourIDcard/passport."（请出示身份证/护照。）乘客："CanIgetarefundifIcancelthetrip?"（如果取消行程能退票吗？）"WherecanIcollectmyticket?"（哪里取票？）三、餐厅点餐【场景对话】服务员：Hello!CanItakeyourorder?你好！可以为您点餐吗？客人：Yes,I'dlikeasteak,medium-rare,andasideofmashedpotatoes.是的，我想要一份三分熟的牛排，还有一份土豆泥。服务员：Wouldyoulikeanydrinkswiththat?6,您想要搭配一些饮料吗？客人：Aglassofredwine,please.请给我一杯红酒。服务员：Anythingelse?还需要别的东西吗？客人：No,that'sall.Thankyou.不需要了，谢谢。【核心词汇】1.餐点类型主菜：maincourse/entrée牛排：steak配菜：sidedish土豆泥：mashedpotatoes沙拉：salad汤品：soup甜点：dessert2.烹饪熟度三分熟：medium-rare五分熟：medium七分熟：medium-well全熟：well-done3.饮品类型红酒：redwine白酒：whitewine苏打水：soda冰水：icedwater果汁：juice4.其他关键词菜单：menu推荐菜：chef'srecommendation特价菜：dailyspecial过敏提示：allergyinformation账单：bill/check【常用句子】1.服务员开场"Hello!CanItakeyourorder?"（您好！可以为您点餐吗？）"Areyoureadytoorder?"（您准备好点餐了吗？）"Wouldyouliketoheartoday'sspecials?"（需要听今日特价菜吗？）2.顾客点主菜"I'dlikea[菜名],please."（我想要一份[菜名]。）例句：I'dlikeagrilledsalmon,please.（请给我一份烤三文鱼。）"Howisthe[菜名]prepared?"（这道[菜名]是怎么做的？）"CouldIhavethesteakmedium-rare?"6,（牛排可以做成三分熟吗？）3.配菜与饮品选择服务员："Wouldyoulikeanysides/drinkswiththat?"（需要搭配配菜/饮料吗？）"Souporsalad?"（要汤还是沙拉？）顾客："Asideof[配菜名],please."（请加一份[配菜名]。）"Justwaterforme,thanks."（我只要水，谢谢。）4.特殊需求"Isthisdishgluten-free?"（这道菜不含麸质吗？）"CouldIgetthedressingontheside?"（沙拉酱可以分开装吗？）"Noonions,please."（请不要加洋葱。）5.确认订单与结账服务员："Anythingelse?"（还需要其他东西吗？）"Willthatbeall?"（就这些吗？）顾客："That'sallfornow,thankyou."（暂时就这些，谢谢。）"Couldwegetthebill,please?"（请给我们账单。）6